On the 25th March, pharmacies were informed that we had decided to postpone the start of the third-party ordering restriction that was due to start on 1st May due to Covid 19 and the need to protect all our vulnerable patients and those who are self-isolating.
Recently we have had many enquiries from patients to ask about ordering their medication and informing us that their pharmacy has recently informed them verbally, or by letter, that they will have to order their own items from now on.
Therefore, we would like to reiterate that Crown House has postponed the restriction on third party ordering and pharmacies can continue to request repeats of your regular medication until further notice.
This is particularly important for patients who are shielded or who are over 70 years who should continue to be supported by their pharmacies.
Please be aware when ordering your repeat prescription, we can only issue your medication within 7 days of it becoming due. If you require an earlier prescription due to holidays etc. please inform us when ordering.
To order a repeat prescription online, you must be first registered on SystmOnline. If you’ve already signed up for SystmOnline, please click the SystmOnline button below.
Alternative ways to order a prescription:
- Phone the prescription line on 01777 703672, option 2, voicemail service
- Hand your prescription request to Prescription Reception desk.
Prescription Line voicemail is available, 7 days a week, 24hrs a day.
However you choose to order your prescription, it will be ready for collection from the Surgery, after 2 working days, after 1pm that day or at the Pharmacy if sent electronically.
Items issued on a Hospital prescription or those items prescribed privately non NHS clinics.
GPs cannot take responsibility for another clinicians prescribing (unless it has been specifically asked of them) so will be unable to convert a private or hospital prescription into an NHS FP10 prescription (the usual green prescription and counterfoil).
Hospital prescriptions must be dispensed by a hospital pharmacist (i.e. cannot be converted to an FP10 to be dispensed by a high-street pharmacist), and private prescriptions must be dealt with privately as there will be additional charges (i.e. cannot be converted to an NHS FP10 so only standard NHS prescription charges apply).
We understand that hospital pharmacies can often be very busy, but it is important that you wait to be dealt with by them in order to receive your medication as quickly as possible and to avoid having a wasted journey to the surgery or to your high-street pharmacist to try and obtain the medication elsewhere.
We are now offering the Electronic Prescribing Service (EPS). We will be able to send your prescriptions electronically to your nominated Pharmacy. You will then be able to collect your medication directly from that Pharmacy. Please inform your chosen Pharmacy if you wish to benefit from this service.
- Acute Prescriptions
If you have recently seen a Doctor or Nurse and they have issued you with a new item, you can still request this without being seen via our Prescription Line. Please note these items canot be requested by the Pharmacy.
- Home Delivery
Some pharmacies in Retford offer a delivery service to your home after you’ve ordered your medication from Crown House Surgery. If you would like to arrange home delivery, please contact your local pharmacy. Pharmacies are also able to order your repeat medication, if you would like this to be arranged, please contact your local pharmacy. However, please be aware some items are not suitable for the Pharmacy to order & we require the patient/carer to order directly with us.