CHAT / Patient Group


CHAT (Crown House Action Team), first established in 2005, is a group of patient volunteers, who are registered at Crown House Surgery. The meetings are led & organised by the Practice Manager, Jessica Cliff. Meetings are held on a regular basis, at the Surgery, to discuss issues & new proposals/services to the practice.


Become Involved and Make a Difference!

If you would like to join CHAT or find our more information please contact Jessica Cliff, the Practice Manager. Jessica will be happy to provide you with further information or arrange for you to speak with one of our patients already involved with CHAT.


Examples of what CHAT have achieved over the years

  • Self Checking in System

CHAT supported the practice with the patient self check-in screens and have actively encouraged patients to use the screens through advertising the system within the Surgery as well as giving up their own time, showing patients in the waiting room how to use the screens.

  • Chiropody Service

The group are extremely pleased that their initial idea of a Chiropody Service was taken on board and that the service is now run by Podiatry across Bassetlaw. Patients can be referred by their GP or can self-refer through Single Point of Access.

Single Point of Access telephone: 01777 274 422

  • Viral Testing

A Clinical Lecturer in Virology at Sheffield University approached CHAT for help with a bid to research certain viral infections. CHAT helped with patient questionnaires that were produced for this piece of work. Unfortunately the University were not successful in their bid for funds and therefore this project is currently on hold but the group are hopeful that this will go ahead and look forward to being involved again in the future.